Hello,

I have 16 channel hmp license.

Just wondering what naming convention for IPM channel naming.  

I successfully opened two lines with device name:devicename=:N_iptB1T1:P_SIP:M_ipmB1C1 and devicename=:N_iptB1T2:P_SIP:M_ipmB1C2

However my other gc_OpenEx failed due to invalid parameters. The device names are N_iptB1T3:P_SIP:M_ipmB1C3, N_iptB1T4:P_SIP:M_ipmB1C4 and N_iptB2T1:P_SIP:M_ipmB2C1.

Error on device handle: 0x0, GC ErrorValue: 0x8e - Invalid device name, CCLibID: 8 - GC_H3R_LIB, CC ErrorValue: 0x37 - IPERR_INVDEVNAME

I have 16 port license on the Linux centos 7 machine and I am trying to run all 16 lines and finding out device names for each line.

I am also trying to add another 16 port license onto the same machine which supports for 32 lines in total. Is that feasible? Can we add two purchased license and activate them at the same time? Do we need one single 32 port license or can we use two 16 port license? If there are 32 lines, what are the device name for the program to conduct gc_OpenEx with success?

Thank a lot.

Regards,

Justin

Hi,

I have a 16 port license activated on my server, but I could only open two lines and the third line failed at gc_OpenEx with an error message of "Error on device handle: 0x0, GC ErrorValue: 0x44 - Invalid parameter, CCLibID: 8 - GC_H3R_LIB, CC ErrorValue: 0x5 - IPERR_BAD_PARAM". Any suggestion how to fix the error?

Hi Team,

We are using Powermedia HMP for our IVR,

OS : Windows 2012 r2 on VMware

Codec: G729, G711

DTMF digits are not getting sensed with G729 codec. But same setup is working fine with physical machine and digits are getting sensed.

Is there any thing need to be configured in Virtual machine to get DTMF sensed.

Hello,

   I have a 1PCC application using HMP Windows.  We are interfacing to a PBX which requires that the REGISTER request generated by HMP include a User-Agent header.
I can set a User-Agent header on every other message (using gc_SetUserInfo() as described in section 4.9 of the GlobalCall IP for HMP tTechnology guide), but not the REGISTER messages.  It looks like SetUserInfo() only references a line device, whereas registration is at the board level.

   Is there a way to specify a User-Agent header to be inlcuded in the REGISTER message?

Thanks,

Tony

Hi,

we have a system with 2 Dialogic D/120JCT-LS-Rev 2 installed.

the boards were working fine, but suddenly one of them stopped to work. If i disable the board1 from the DCM, the Dialogic System service starts.

I have executed the UDD.exe na di have found that the board 1, has two test failing:

Product: D/120JCT-LS-Rev 2, name: ID=1 (baseboard) #FW054067, Id: 01H
Board Sanity Check........
***** FAILED *****
Shared RAM Test
Passed.
Local RAM Test........
Passed.
DSP Test
Passed.
Board Timer Test
Passed.
EEPROM Test
Passed.
On Board Interrupt Test
Passed.
CT812 Test
Passed.
Frontend Test
***** FAILED *****
Testing completed.

Could you help me with these errors?

What do they mean the Sanity check and frontend tests?

How can i fixed the board?

Thanks in advanced and best regards,

Hello,

I am implementing a sample UAS application which handles inbound SIP calls in 3PCC mode using HMP 4.1 on RHEL 6.

Everything works as expected when UAC sends an SDP offer in the SIP INVITE message. However, in the "delayed offer" scenario, when UAC responds with an SDP answer in the SIP ACK message, the provided SDP answer is not handed over to the application. In particular, the corresponding metaevent.extevtdatap is NULL on GCEV_SIP_ACK event.

Please find attached the corresponding log file, network capture, and SIPp scenario file, which can be used to reproduce the problem.

Thanks.

SR 6.0/271 installs the Microsoft Visual C++ 2005 Redistributable and the driver appears to be dependent on their presence.   The C++ 2005 Redistributable is no longer supported by Microsoft and this has raised concerns with customers.   Are there any plans to update SR 6.0 to use a later version of the Redistributable?

Hi, I'm having a periodic issue with HMP 3.0 build 372 on Windows 8.

My HMP app will start correctly, and be able to open all line devices and voice resources and do a gc_WaitCall(). However, after answering a call it will occasionally fail to start the RTP traffic and we can't playback audio. In Wireshark it can be seen that the incoming call starts sending RTP traffic to the app, but not vice-versa. No HMP api call is returning any error. When the call hangs up, the SIP BYE is sent correctly, but HMP generates no GCEV_DISCONNECTED event. However, a GCEV_EXTENSION with ext_id = IPEXTID_IPPROTOCOL_STATE, param_id = IPPARM_SIGNALING_DISCONNECTED is sent during the call.

After this occurs, I try restarting HMP via DCM. Shutting down takes a long time (seems like something is just timing out). Attempting to restart then just generates a generic error message. Trying to manually restart the Windows services doesn't work fix it either, and the only solution is to restart the computer and try again. The issue sometimes happens on fresh boots, but can also start occurring after HMP was working properly and the computer has been left running for a while (perhaps after sleeping?)

In the Windows Event Log I see these error messages:

dlgc_log:

<DSS> RunProgsInKey : ServiceControl dlgcstart dm3config -tDLGCDM3 returned fatal error.
<DSS> RunProgsInKey : CreateProcess FATAL ERROR : ServiceControl dlgcstart dm3config -tDLGCDM3

DM3Config:

General fault: Download failed for HMP_Software #0 in slot 0/65535
General fault: MC_ERROR_START_CP_RUNTIME:  Failed to start Control Processor runtime Kernel
 Board Number:    0
 Processor:    1
 Instance:  0
Additional Data: Image Name = "C:\Program Files (x86)\Dialogic\HMP\bin\cpload_ssp.exe " ,CmdLine =  -b0 -p1 -f"C:\Program Files (x86)\Dialogic\HMP\data\ssp.mlm" -dd, ErrorCode = 21

dm3nk:

\Device\SSP
qkernel
0
qkernerr.h
3901F
qkernerr.h

The RTF log also has errors. In the app, the failed call received GCEV_ANSWERED and GCEV_LISTENED events at 9:18:35, the IPPARM_SIGNALING_DISCONNECTED message arrives 09:18:44. There is a gap in the log at that point:

04/04/2017 09:17:51.055   7228        2220                                      sm_main.cpp:340       !     0 ! gc_h3r:>> h3r_Start : gc_start_structp->version=513, media_operational_mode=EmbeddedMedia
04/04/2017 09:18:05.887   7228        2220                                      decoder.cpp:72        !     0 ! gc_h3r:Sharon - Decoder Send socket binding on IP=0x100007f : Port=6631
04/04/2017 09:18:05.887   7228        2220                                      decoder.cpp:85        !     0 ! gc_h3r:Sharon - Listening on IP=0x7f000001 : Port=59161
04/04/2017 09:18:05.890   7228        2220                                      virt_board.cpp:181    !     0 ! gc_h3r:MIME pool allocation complete size 0x5c4 number 100.
04/04/2017 09:18:05.890   7228        2220                                      virt_board.cpp:209    !     0 ! gc_h3r:NSControlData pool allocation complete size 0xff number 0.
04/04/2017 09:18:05.890   7228        2220                                      sm.cpp:2511           !     0 ! gc_h3r: Allocation: Board 1 - Sharon = 20 , H323 = 0 , SIP = 20
04/04/2017 09:18:05.890   7228        2220                                      sm.cpp:2518           !     0 ! gc_h3r: Allocation: CRNs = 20 , Extension buffers = 130
04/04/2017 09:18:05.890   7228        2220                                      sm.cpp:1086           !     0 ! gc_h3r:Initialization: delimiter: ',', IP_VIRTBOARD version: 0x117
04/04/2017 09:18:05.890   7228        2220                                      sm.cpp:472            !     0 ! gc_h3r:Initialization: SIP Board 0: IPv4 transport address: DEFAULT_HOST_IPADDR:5050
04/04/2017 09:18:05.890   7228        2220                                      sm.cpp:474            !     0 ! gc_h3r:Initialization: SIP Board 0: IPv6 transport address: DEFAULT_HOST_IPADDR:5050
04/04/2017 09:18:05.890   7228        2220                                      sm.cpp:476            !     0 ! gc_h3r:Initialization: SIP Board 0: sip_msginfo_mask: 0xf, sup_serv_mask: 0x0, dynamic_outbound_proxy_enable: 0x0
04/04/2017 09:18:05.890   7228       11344                                      sip_decoder.cpp:64    !     0 ! gc_h3r: Board 1 - Listening on IP=0x7f000001 : Port=59162
04/04/2017 09:18:05.890   7228       11344                                      sip_encoder.cpp:164   !     0 ! gc_h3r:Board 1 - Sharon on IP=0x7f000001 : Port=59161
04/04/2017 09:18:05.963   7228       11344                                      sip_sigalmanage:1294  !     0 ! gc_h3r:Board 1 - RV SIP Stack Version 6.5.0.14
04/04/2017 09:18:05.966   7228       11344                                      sip_sigal_main.:127   !     0 ! gc_h3r:Board 1 - Sigal SIP Version 5,2,2,802
04/04/2017 09:18:06.469   7228        2220                                      sm.cpp:342            !     0 ! gc_h3r:Monitor Init: SIP Board 0: transport address: 192.x.x.1
04/04/2017 09:18:06.470   7228        6476                                      mon_decenc.cpp:57     !     0 ! gc_h3r:>> MonDecoder::ctor Listening on IP=0x7f000001 : Port=59163
04/04/2017 09:18:06.972   7228        2220                                      sm.cpp:2571           !     0 ! gc_h3r: Sharon Version 5,2,2,802
04/04/2017 09:18:11.023   7228        4776 gc_h3r                  ERR1         encoder.cpp:2367      !     0 ! Encoder::sendSysMsg : encodeCallForward failed:No Call Forward data in DB.
04/04/2017 09:18:11.023   7228        4776 gc_h3r                  ERR1         board_device.cp:360   !     0 ! << CallForward , sendSysMsg(MsgType_CallForward) failed!
04/04/2017 09:18:11.047   7228       11344 gc_h3r                  ERR1         sip_register.cp:6485  !     0 ! SipRegAOR::completeEncodingOfSuccessResponse: no Service-Route header registered
04/04/2017 09:18:11.047   7228        6508 gc_h3r                  ERR1         sipheader_mgr.c:2245  !     0 ! << SipHeaderMgrFactory::DeallocateMgr - HeaderMgr 0x6a09c88 was already deallocated!
04/04/2017 09:18:11.083   7228        4776 gc_h3r                  ERR1         encoder.cpp:2367      !     0 ! Encoder::sendSysMsg : encodeCallForward failed:No Call Forward data in DB.
04/04/2017 09:18:11.083   7228        4776 gc_h3r                  ERR1         board_device.cp:360   !     0 ! << CallForward , sendSysMsg(MsgType_CallForward) failed!
04/04/2017 09:18:12.428   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x12] Xid[0x6] Src[0:0:1:5:1] Dest[4:255:0:0:0] ErrorCode[0x6]
04/04/2017 09:18:12.428   7228        9720 libipm_ipvsc            ERR1         CIPVscChannel         ipmB1C1    ---  ::OnGetParm: ch=ipmB1C1 ErrorCode=0x6 -Invalid parameter number.
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x32
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x2b
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:12.519   7228        9720 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/04/2017 09:18:35.068   7228        4776 gc                      ERR1         gclib                 iptB1T1   ::::> gc_GetUserInfo(target_type:16, target_id) - returns:134217729
04/04/2017 09:19:26.094   7228       11344 sip_stack               Error        00002C50   ERROR  - RA           - RA_Alloc - (raH=0x061CCE08(Reg client pool),ElementPtr=0x0635CC48)=-2: No more elements are available
04/04/2017 09:19:26.094   7228       11344 sip_stack               Error        00002C50   ERROR  - RLIST        - RLIST_InsertTail - (hPoolList=0x061CCCF0)=-2
04/04/2017 09:19:26.094   7228       11344 sip_stack               Error        00002C50   ERROR  - REG_CLIENT   - RvSipRegClientMgrCreateRegClient - Error - Failed to allocate new register-client object
04/04/2017 09:19:26.094   7228       11344 gc_h3r                  ERR1         sip_register.cp:2987  !     0 ! << SipRegAOR::iniRegClient - RvSipRegClientMgrCreateRegClient(hRegClientMgr=0x61ccc48) failed: -2
04/04/2017 09:19:26.094   7228       11344 gc_h3r                  ERR1         sip_register.cp:3081  !     0 ! <<SipRegAOR::processRegister - failed to retrieve RV Register-Client object handle.
04/04/2017 09:19:26.094   7228       11344 gc_h3r                  ERR1         sip_register.cp:3032  !     0 ! << SipRegAOR::getRegClientState - either m_hRegClient(0x0) or pState(0x635ccc8) were NULL
04/04/2017 09:19:26.094   7228       11344 gc_h3r                  ERR1         sip_sigalmanage:2322  !     0 ! <<SipSigalMan::processRegistration() - Failed to process the Register request and get RV Reg-Client's state, destroying SipRegAOR=0x6ad6fd0
04/04/2017 09:19:26.094   7228       11344 gc_h3r                  ERR1         sip_decoder.cpp:1433  !     0 ! << SIP_DECODER::decodeSystemMsg(): postRegistrationService() failed: [-996]
04/04/2017 09:19:26.094   7228       11344 gc_h3r                  ERR1         sip_decoder.cpp:611   !     0 ! << SIP_DECODER::decodeMsg(): decodeSystemMsg() failed msg MsgType_RegistrationService (19) : [-996]
04/04/2017 09:19:26.094   7228       11344 gc_h3r                  ERR1         sip_ipc.cpp:311       !     0 ! recv :error on decodeMsg
04/04/2017 09:19:44.255   7228       11344                                      sip_sigalmanage:364   !     0 ! gc_h3r:>>~SipSigalMan(): **************** Sigal Sip Board 1 Rv Stack Network Msg Summary *************
04/04/2017 09:19:44.255   7228       11344                                      sip_sigalmanage:367   !     0 ! gc_h3r:StackReceive Stats rcvdINVITE=2, rcvdINVITERetrans=1 rcvdNonInviteReq=11
04/04/2017 09:19:44.255   7228       11344                                      sip_sigalmanage:370   !     0 ! gc_h3r:StackReceive Stats rcvdNonInviteReqRetrans=6 rcvdResponse=1 rcvdResponseRetrans=0
04/04/2017 09:19:44.255   7228       11344                                      sip_sigalmanage:373   !     0 ! gc_h3r:StackSend Stats sentINVITE=0, sentINVITERetrans=0 sentNonInviteReq=1
04/04/2017 09:19:44.255   7228       11344                                      sip_sigalmanage:376   !     0 ! gc_h3r:StackSend Stats sentNonInviteReqRetrans=0 sentResponse=6 sentResponseRetrans=0
04/04/2017 09:19:44.255   7228       11344                                      sip_sigalmanage:379   !     0 ! gc_h3r:<<~SipSigalMan(): ****************** Summary Complete *****************************************
04/04/2017 09:19:44.255   7228       11344 gc_h3r                  ERR1         sip_register.cp:2888  !     0 ! SipRegAOR::~SipRegAOR - Possible memory leak of RvRegisterClient object.  (This message can appear if applications shut down without deregistering their Aliases.)
04/04/2017 09:19:44.255   7228       11344                                      sip_sigalmanage:426   !     0 ! gc_h3r:
                                                                               >>~SipSigalMan(): ******* Sigal SIP Board 1 IPC Msg Summary *******
                                                                               Total Msgs Sent = 33, Send Rate = 0 msgs/sec, Max Send Rate = 0 msgs/sec
                                                                               Total Msgs Rec  = 72, Rec Rate  = 0 msgs/sec, Max Rec Rate  = 0 msgs/sec
                                                                               Total Msgs Rec out of order = 0, Max Cached Msgs = 0, Max cached Time = 0 sec.
                                                                               <<~SipSigalMan(): ****************** Summary Complete ******************
04/04/2017 09:19:44.255   7228        6508                                      decoder.cpp:1197      !     0 ! gc_h3r:>> OnEventTerminate: Board 1 - SIP library is down numLoadedSubLibs = 1.
                                                                               ******************** Sharon SIP Board 1 Msg Summary ********************
                                                                               Total Msgs Sent = 72, Send Rate = 0 msgs/sec, Max Send Rate = 0 msgs/sec
                                                                               Total Msgs Rec  = 34, Rec Rate  = 0 msgs/sec, Max Rec Rate  = 0 msgs/sec
                                                                               Total Msgs Rec out of order = 0, Max Cached Msgs = 0, Max cached Time = 0 sec.
                                                                               **************************** Summary Complete ****************************
04/04/2017 09:19:46.472   7228        6508                                      decoder.cpp:1244      !     0 ! gc_h3r:>> OnEventTerminate: Board 1 - IP library is down numLoadedSubLibs = 0

Any thoughts or advice would be welcome,
Regards,
Brendan

Hi,

Can anyone tell the difference between IPMS and XMS and the problem of using IPMS.. ?

Thanks in advance.

Regards,

Arun

Hello,

I am having trouble installing Dialogic JCT boards on a windows 2008 server. 

There are two PCI-e boards , both connected with using a CTI Bus Cable.

When installing the software, i receive a few issues.

1. it detects no Java JRE - but i think this is only required for some diagnostic tool.
2. The install hangs when 'removing dialogic springware drivers and deleting service'.
3. Install is only completed when i manually delete the process above (using task manager).
4. After install, server is rebooted as per prompt.
5. The dialogic services are started (4 in total including dialogic service).
6. When starting DCM, there is a prompt to connect with local or remote server (i choose local=<server name>). however DCM closes after clicking connect.
7. I have checked 'Device Manager' but cannot see the boards (unsure if they would be called anything specific, or even displaying generically with no drivers).  I have worked with DMV boards before which did appear in this section.

What troubleshooting can i perform to determine why i am seeing these problems?

I cannot determine if it is hardware or software related, or both.

Have run the sysinfo tool and have the install log but not familiar with their interpretation.

Thanks,

Hi Team,

I wrote a SIP interface using HMP4.1 API to play a vox file. However, no voice is heard after the call was connected and answered. I checked the rtflog file and found below error was logged when the SIP interface was playing the vox file:

04/12/2017 17:42:49.730 24241 3991890752 libipm_ipvsc ERR1
CIPVscChannel ipmB1C1 --- ::OnReserveResource(): ch=ipmB1C1 ErrorCod
e=0x5a04 -Out of Resource

Any advice how to fix this? It might possible a configuration issue. I tried the SIP interface in office and it did play the vox file, but it failed to work after we registered it with another PABX server. I modified the RTP traffic base port and set it to be 32000 and still no voice can be hear from the other end.

I am having issues getting the DM3 virtual board to be recognized on 2 different Hyper-V VM's that I am working on. The Hyper-V machines are off site so I am loading the software remotely. I have built several Hyper-V machines on a local cluster in my office without issue. Both machines are Server 2012 R2 Standard, fully patched. Any help would be appreciated.

Hello,

I'm relatively new to the Dialogic cards and have few questions:

1. How do I find out the number of channels on a detected board ? iterate with dx_open ?

2. Can anyone recommend a good review explaining the different technologies and the boards associated with them  ?

3. What is the relationship between the different API libraries (SRL, Voice, GC, BRD) ? are they complementary to each other or are they dedicated to specific boards / firmware ?

Thanks.

Hi all,

we're experiencing the message “ssp_x86Linux_boot: null_cfsp.c: losing data.” in var/log/messages with HMP 4.1 SU213 installed on Linux RHEL 7.2. The system is installed on a ESXi virtual machine.

Did someone encounter the same message?

Thanks,

Roberto

Hi,

I am setting up a load testing for an application that uses Dialogic HMP Windows 3.0. The application is running on a Windows 2012 R2 virtual machine hosted in VMWare Esxi.

I am finding the application keeps becoming unregistered with the PBX (an AsteriskNow machine) either immediately after load testing, or during longer load testing runs.

I then have to shutdown and restart my application for SIP registration to occur again.

No Dialogic events occur when the application becomes unregistered and AsteriskNow simply says that extension is now Unreachable.

In the rtf logs I see this:

05/31/2017 16:20:24.346   4152        5184                                      decoder.cpp:1244      !     0 ! gc_h3r:>> OnEventTerminate: Board 1 - IP library is down numLoadedSubLibs = 0
05/31/2017 16:20:26.312   1644           0                                      [Control message from process 4152]:Client detached 
05/31/2017 16:20:32.220   1644           0                                      [Control message from process 3532]:Client attached 
05/31/2017 16:20:32.983   3532       10424                                      sm_main.cpp:340       !     0 ! gc_h3r:>> h3r_Start : gc_start_structp->version=513, media_operational_mode=EmbeddedMedia
05/31/2017 16:20:33.014   3532       10424                                      decoder.cpp:72        !     0 ! gc_h3r:Sharon - Decoder Send socket binding on IP=0x100007f : Port=45549
05/31/2017 16:20:33.014   3532       10424                                      decoder.cpp:85        !     0 ! gc_h3r:Sharon - Listening on IP=0x7f000001 : Port=60849
05/31/2017 16:20:33.015   3532       10424                                      virt_board.cpp:181    !     0 ! gc_h3r:MIME pool allocation complete size 0x5c4 number 100.
05/31/2017 16:20:33.015   3532       10424                                      virt_board.cpp:209    !     0 ! gc_h3r:NSControlData pool allocation complete size 0xff number 0.
05/31/2017 16:20:33.015   3532       10424                                      sm.cpp:2511           !     0 ! gc_h3r: Allocation: Board 1 - Sharon = 20 , H323 = 0 , SIP = 20
05/31/2017 16:20:33.015   3532       10424                                      sm.cpp:2518           !     0 ! gc_h3r: Allocation: CRNs = 20 , Extension buffers = 130
05/31/2017 16:20:33.015   3532       10424                                      sm.cpp:1086           !     0 ! gc_h3r:Initialization: delimiter: ',', IP_VIRTBOARD version: 0x117
05/31/2017 16:20:33.015   3532       10424                                      sm.cpp:472            !     0 ! gc_h3r:Initialization: SIP Board 0: IPv4 transport address: DEFAULT_HOST_IPADDR:5060
05/31/2017 16:20:33.015   3532       10424                                      sm.cpp:474            !     0 ! gc_h3r:Initialization: SIP Board 0: IPv6 transport address: DEFAULT_HOST_IPADDR:5060
05/31/2017 16:20:33.015   3532       10424                                      sm.cpp:476            !     0 ! gc_h3r:Initialization: SIP Board 0: sip_msginfo_mask: 0xf, sup_serv_mask: 0x0, dynamic_outbound_proxy_enable: 0x0
05/31/2017 16:20:33.015   3532        6608                                      sip_decoder.cpp:64    !     0 ! gc_h3r: Board 1 - Listening on IP=0x7f000001 : Port=60850
05/31/2017 16:20:33.015   3532        6608                                      sip_encoder.cpp:164   !     0 ! gc_h3r:Board 1 - Sharon on IP=0x7f000001 : Port=60849
05/31/2017 16:20:33.026   3532        6608                                      sip_sigalmanage:1294  !     0 ! gc_h3r:Board 1 - RV SIP Stack Version 6.5.0.14
05/31/2017 16:20:33.026   3532        6608                                      sip_sigal_main.:127   !     0 ! gc_h3r:Board 1 - Sigal SIP Version 5,2,2,802
05/31/2017 16:20:33.527   3532       10424                                      sm.cpp:342            !     0 ! gc_h3r:Monitor Init: SIP Board 0: transport address: 10.8.48.53
05/31/2017 16:20:33.527   3532       11496                                      mon_decenc.cpp:57     !     0 ! gc_h3r:>> MonDecoder::ctor Listening on IP=0x7f000001 : Port=60851
05/31/2017 16:20:34.027   3532       10424                                      sm.cpp:2571           !     0 ! gc_h3r: Sharon Version 5,2,2,802
05/31/2017 16:20:34.341   3532        8296 gc_h3r                  ERR1         encoder.cpp:2367      !     0 ! Encoder::sendSysMsg : encodeCallForward failed:No Call Forward data in DB.
05/31/2017 16:20:34.341   3532        8296 gc_h3r                  ERR1         board_device.cp:360   !     0 ! << CallForward , sendSysMsg(MsgType_CallForward) failed!
05/31/2017 16:20:34.365   3532        6608 gc_h3r                  ERR1         sip_register.cp:6485  !     0 ! SipRegAOR::completeEncodingOfSuccessResponse: no Service-Route header registered
05/31/2017 16:20:34.365   3532        6988 gc_h3r                  ERR1         sipheader_mgr.c:2245  !     0 ! << SipHeaderMgrFactory::DeallocateMgr - HeaderMgr 0x6183620 was already deallocated!
05/31/2017 16:20:34.408   3532        8296 gc_h3r                  ERR1         encoder.cpp:2367      !     0 ! Encoder::sendSysMsg : encodeCallForward failed:No Call Forward data in DB.
05/31/2017 16:20:34.408   3532        8296 gc_h3r                  ERR1         board_device.cp:360   !     0 ! << CallForward , sendSysMsg(MsgType_CallForward) failed!
05/31/2017 16:20:34.529   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x12] Xid[0x6] Src[0:0:1:5:1] Dest[4:255:0:0:0] ErrorCode[0x6]
05/31/2017 16:20:34.529   3532        9488 libipm_ipvsc            ERR1         CIPVscChannel         ipmB1C1    ---  ::OnGetParm: ch=ipmB1C1 ErrorCode=0x6 -Invalid parameter number.
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x32
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:20:34.592   3532        9488 Dm3Odi.dll              Error        Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
05/31/2017 16:30:10.530   3532        6608 sip_stack               Error        000019D0   ERROR  - RA           - RA_Alloc - (raH=0x057D3468(Reg client pool),ElementPtr=0x0592CF18)=-2: No more elements are available
05/31/2017 16:30:10.530   3532        6608 sip_stack               Error        000019D0   ERROR  - RLIST        - RLIST_InsertTail - (hPoolList=0x02E1F220)=-2
05/31/2017 16:30:10.530   3532        6608 sip_stack               Error        000019D0   ERROR  - REG_CLIENT   - RvSipRegClientMgrCreateRegClient - Error - Failed to allocate new register-client object
05/31/2017 16:30:10.530   3532        6608 gc_h3r                  ERR1         sip_register.cp:2987  !     0 ! << SipRegAOR::iniRegClient - RvSipRegClientMgrCreateRegClient(hRegClientMgr=0x57d3338) failed: -2
05/31/2017 16:30:10.530   3532        6608 gc_h3r                  ERR1         sip_register.cp:3081  !     0 ! <>~SipSigalMan(): **************** Sigal Sip Board 1 Rv Stack Network Msg Summary *************
05/31/2017 16:30:18.209   3532        6608                                      sip_sigalmanage:367   !     0 ! gc_h3r:StackReceive Stats rcvdINVITE=8, rcvdINVITERetrans=4 rcvdNonInviteReq=12
05/31/2017 16:30:18.209   3532        6608                                      sip_sigalmanage:370   !     0 ! gc_h3r:StackReceive Stats rcvdNonInviteReqRetrans=1 rcvdResponse=5 rcvdResponseRetrans=0
05/31/2017 16:30:18.209   3532        6608                                      sip_sigalmanage:373   !     0 ! gc_h3r:StackSend Stats sentINVITE=0, sentINVITERetrans=0 sentNonInviteReq=5
05/31/2017 16:30:18.210   3532        6608                                      sip_sigalmanage:376   !     0 ! gc_h3r:StackSend Stats sentNonInviteReqRetrans=0 sentResponse=15 sentResponseRetrans=0
05/31/2017 16:30:18.210   3532        6608                                      sip_sigalmanage:379   !     0 ! gc_h3r:<<~SipSigalMan(): ****************** Summary Complete *****************************************
05/31/2017 16:30:18.210   3532        6608 gc_h3r                  ERR1         sip_register.cp:2888  !     0 ! SipRegAOR::~SipRegAOR - Possible memory leak of RvRegisterClient object.  (This message can appear if applications shut down without deregistering their Aliases.)
05/31/2017 16:30:18.210   3532        6608                                      sip_sigalmanage:426   !     0 ! gc_h3r:
                                                                               >>~SipSigalMan(): ******* Sigal SIP Board 1 IPC Msg Summary *******
                                                                               Total Msgs Sent = 63, Send Rate = 0 msgs/sec, Max Send Rate = 0 msgs/sec
                                                                               Total Msgs Rec  = 100, Rec Rate  = 0 msgs/sec, Max Rec Rate  = 0 msgs/sec
                                                                               Total Msgs Rec out of order = 0, Max Cached Msgs = 0, Max cached Time = 0 sec.
                                                                               <<~SipSigalMan(): ****************** Summary Complete ******************

I assume the message "RvSipRegClientMgrCreateRegClient - Error - Failed to allocate new register-client object" is where re-registration fails to occur.

Is the very high volume of traffic somehow causing the issue?

What can I do to stop this from happening?

Thanks,

Brendan

Hi team,

We are installing Dialogic HMP 4.1 on Centos 7 64bit OS. The installation script was interrupted while it was running and the machine reboot by itself. We continue to run install.sh after the reboot. After everything was marked as installed successfuly, we ran dlstart and we got an error of: "ssp_x86Linux_boot: error while loading shared libraries of liblinos_rt64.so". Does that error matters? How can we fix it?

We are integrating with a cloud based contact centre system and it sends Opus, PCMA, PCMU as offered codecs in that order. HMP doesn't know what Opus is - which is fine. It negotiates PCMA but something odd happens with the DTMF payload negotiation but I can kind-of work around it (see offer/answer SDP's below for details). It chooses the first DTMF payload type 101 which has a declared rate of 48000, but responds with 101 but with the rate 8000. Payload type 102 with a declared rate of 8000 is ignored. The other issue is that it duplicates a= lines in the response SDP which can cause some endpoints to reject the SIP (like Cisco CUBE is known to do).

In my view, the RFC 2833 (RFC 4733) payload type rate in an SDP response should be matched to the rate of the codec its being used with. PCMA is 8000 by default. Opus is declared in the SDP to be 48000/2. I'm not entirely sure whether its legal to change the rate of a specific offered RFC 2833 payload type like that but it stops DTMF from working in my testing (it appears that the source of the call doesnt like it).

Hello,

Found a small issue in HMP, don't know in what release it is appeared but in all the latest it exists.

If a pupil or a coach is already present in the conference dcb_setcde function should fail when you try to make another conferee a pupil or a coach cause only one coach or pupil is allowed in one conference. It worked this way on physical boards and it partially works on HMP: setting the 2nd coach causes the dc_setcde error but setting the 2nd pupil does not.

I'm using the D4PCI with GlobalCall on an Analog application and have few questions:

1. DV_TPT Structure: tp_length is limited to a value of 60000. Is it 60000ms or 60000 cycles/counts of the selected timer (10ms or 100ms) ?

2. Is it possible to mark a terminator as not used in the I/O operation ? can it be done by setting tp_length to Zero (for time related terminators) and TF_USE (for non time related terminators) ?

3. gc_WaitCall: since Rings parameter in not used on analog applications, how do I set the numbers of ring to wait before answering the call ?

4. gc_DropCall: do I have t use gx_ReleaseCallEx after every gc_DropCall ?

Any assistance will be appreciated - Thank You.

Hi everyone.

Upgraded to SU372 from SU361 (Windows  2012 R2, SIP IP) and now system not honoring 200OK Record-Route in ACK response.

Please see SDPs below.

SU361:

Session Initiation Protocol (200)
Message Header
    Via: SIP/2.0/UDP XX:5060;branch=z9hG4bK-8adda-21e71cf7-62b67a91-f2dfa70
    Record-Route: <sip:XX@XX:5060;lr;transport=udp>
    To: <sip:XX@XX>;tag=XX
    From: <sip:XX@XX>;tag=f354110-28bbe7ad-13c4-65014-8adda-424034db-8adda
    Call-ID: f6cddc0-28bbe7ad-13c4-65014-8adda-d8b7d6d-8adda
    CSeq: 1 INVITE
    Contact: <sip:XX@XX:5060>
    Content-Type: application/sdp
    Content-Length: 213

Session Initiation Protocol (ACK)
Message Header
    From: <sip:XX@XX>;tag=f354110-28bbe7ad-13c4-65014-8adda-424034db-8adda
    To: <sip:XX@XX>;tag=XX
    Call-ID: f6cddc0-28bbe7ad-13c4-65014-8adda-d8b7d6d-8adda
    CSeq: 1 ACK
    Via: SIP/2.0/UDP XX:5060;branch=z9hG4bK-8addf-21e732a7-11bb28c9-f2dfa70
    Max-Forwards: 70
    Route: <sip:XX@XX:5060;transport=udp;lr>
    Contact: <sip:XX@XX>
    Content-Length: 0

SU372:

Session Initiation Protocol (200)
Message Header
    Via: SIP/2.0/UDP XX:5060;branch=z9hG4bK-2de14-b338012-6f95e20b-f5e5cb8
    Record-Route: <sip:XX@XX:5060;lr;transport=udp>
    To: <sip:XX@173.245.33.5>;tag=XX
    From: <sip:XX@XX>;tag=f92ef50-8858066b-13c4-65014-2de14-262e104a-2de14
    Call-ID: fa4bfc0-8858066b-13c4-65014-2de14-379e58e4-2de14
    CSeq: 1 INVITE
    Contact: <sip:XX@XX:5060>
    Content-Type: application/sdp
    Content-Length: 213


Session Initiation Protocol (ACK)
Message Header
    From: <sip:XX@XX>;tag=f92ef50-8858066b-13c4-65014-2de14-262e104a-2de14
    To: <sip:XX@XX>;tag=XX
    Call-ID: fa4bfc0-8858066b-13c4-65014-2de14-379e58e4-2de14
    CSeq: 1 ACK
    Via: SIP/2.0/UDP XX:5060;branch=z9hG4bK-2de19-b33926e-6e15d801-f5e5cb8
    Max-Forwards: 70
    Contact: <sip:XX@XX>
    Content-Length: 0

Please advise.