Hi,
After installation of the last HMP 3.0 SU 393 the serious bug was found - one of the call control libraries PDKRT.DLL is absent.
Below is a fragment of the RTF log:
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06/24/2019 09:56:55.174 5084 5140 OAMSYSLOG ErrorEx DLGTIMESLOTDOLER - Fail to get TDMbus Attr error = 100
06/24/2019 09:56:55.174 5084 5140 OAMSYSLOG ErrorEx DLGTIMESLOTDOLER - Fail to get TDMbus Attr error = 100
06/24/2019 09:56:55.174 5084 5140 OAMSYSLOG ErrorEx DLGTIMESLOTDOLER - Fail to get TDMbus Attr error = 100
06/24/2019 09:56:55.174 5084 5140 OAMSYSLOG ErrorEx DLGTIMESLOTDOLER - Can not ReleaseTimeslotsByBoardAUID: Error Code = 1572866, Error: Invalid board ID for bus = 0, Board ID = 50001
06/24/2019 09:56:55.182 7864 8048 OAMSYSLOG Warning DLGTIMESLOTDOLERCLIENT - CDlgTimeslotDolerClient::ReleaseTimeSlotsByAUID server threw exception: 983041 reason: Invalid board Id
06/24/2019 09:56:56.004 2824 0 [Control message from process 7864]:Client detached
06/24/2019 09:56:56.110 2824 0 [Control message from process 8092]:Client attached
06/24/2019 09:57:02.958 8092 6744 Dm3Odi.dll Error Qcd [0:0:1:0:12] CDm3QAgentProxy::OnMsgReply() -> Failed to find client for xId[0x0], Unable to handle reply
06/24/2019 09:57:15.822 2824 0 [Control message from process 8112]:Client attached
06/24/2019 09:57:17.762 2824 0 [Control message from process 8092]:Client detached
06/24/2019 09:57:17.865 2824 0 [Control message from process 388]:Client attached
06/24/2019 09:57:18.283 2824 0 [Control message from process 388]:Client detached
06/24/2019 09:57:18.386 2824 0 [Control message from process 516]:Client attached
06/24/2019 09:57:19.705 2824 0 [Control message from process 516]:Client detached
06/24/2019 09:57:19.808 2824 0 [Control message from process 5492]:Client attached
06/24/2019 09:57:21.145 2824 0 [Control message from process 5492]:Client detached
06/24/2019 09:57:21.248 2824 0 [Control message from process 1652]:Client attached
06/24/2019 09:57:21.580 2824 0 [Control message from process 1652]:Client detached
06/24/2019 09:57:21.608 4596 8116 OAMSYSLOG ErrorEx DM3FDSP - <IsAlive> Board:0 Processor:1, User Severity:2 ErrorTag:2004d CauseTag:20066 ErrorFile:qkernerr.h CauseFile:qkernerr.h
06/24/2019 09:57:21.916 2824 0 [Control message from process 2380]:Client attached
06/24/2019 09:57:22.632 2380 2604 gc ERR1 gcprod ----- _gp_StartAllCCLibs() - pdkrt.dll Library or sub-components not found.
06/24/2019 09:57:22.632 2380 2604 gc ERR1 gclib ::::> gc_Start() - _gp_StartAllCCLibs() failed:-1
06/24/2019 09:57:22.735 2824 0 [Control message from process 2380]:Client detached
06/24/2019 09:57:24.046 2824 0 [Control message from process 4784]:Client detached
06/24/2019 09:57:28.072 2824 0 [Control message from process 2940]:Client attached
06/24/2019 09:57:31.593 2824 0 [Control message from process 8112]:Client detached
06/24/2019 09:57:32.323 2824 0 [Control message from process 6984]:Client attached
06/24/2019 09:57:32.527 2824 0 [Control message from process 3504]:Client attached
06/24/2019 09:57:46.292 4596 6472 OAMSYSLOG ErrorEx DM3FDSP - <QError> Board 0 : Terminate event
06/24/2019 09:57:46.292 4596 8116 OAMSYSLOG ErrorEx DM3FDSP - <IsAlive> Board 0 : Terminate event
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After adding this DLL (taken from the previous HMP release) into the folder "…\Dialogic\HMP\lib" the problem was solved.
Regards,
Boris.