We are attempting to use the latest HMP SU 382 but cannot get past gc_Start with any of the multiple targets. We have a good valid license and have tried reapplying the license/and restoring defaults to no avail. Reverting to any previous SU “fixes” the issue:
04/09/2018 14:35:15.393 6852 6932 sm_main.cpp:340 ! 0 ! gc_h3r:>> h3r_Start : gc_start_structp->version=513, media_operational_mode=EmbeddedMedia
04/09/2018 14:35:15.393 6852 6932 sm.cpp:3778 ! 0 ! gc_h3r:>> Sending cmd [4]=>0XD1A10518 count [0]=>0XD1A1051C
04/09/2018 14:35:15.393 6852 6932 sm.cpp:3801 ! 0 ! gc_h3r:<< Received response [0]=>0XD1A1051C count [24]=>0XD1A10504
04/09/2018 14:35:15.393 6852 6932 sm.cpp:3778 ! 0 ! gc_h3r:>> Sending cmd [1]=>0XD1A1051D count [-1]=>0X2E5EFAE3
04/09/2018 14:35:15.393 6852 6932 sm.cpp:3801 ! 0 ! gc_h3r:<< Received response [-4]=>0X2E5EFAE0 count [-1]=>0X2E5EFAE3
04/09/2018 14:35:15.393 6852 6932 gc_h3r ERR1 sm.cpp:3805 ! 0 ! Error -4 communicating with License Server
04/09/2018 14:35:15.393 6852 6932 gc_h3r ERR1 sm.cpp:2906 ! 0 ! << SharonMgr::performLicenceAndParameterValidation: Could not perform checkout Feature not supported or FlexLM license file is not active
04/09/2018 14:35:15.393 6852 6932 gc_h3r ERR1 sm.cpp:2351 ! 0 ! IPCCLIB Licence Validation Failed 
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04/09/2018 14:35:15.901 6852 6932 gc_h3r ERR1 sm_main.cpp:356 ! 0 ! >> h3r_Start : caught exception 6 while creating Sharon Manager
04/09/2018 14:35:15.901 6852 6932 gc ERR1 gcprod ----- _gp_StartAllCCLibs() - Library libgch3r.dll start procedure returned error: 29
04/09/2018 14:35:15.901 6852 6932 gc ERR1 gclib ::::> gc_Start() - _gp_StartAllCCLibs() failed:-1