Hello All,
Trying to see if someone can point me in the right direction with an issue I'm having. We are currently experiencing issues with call quality and latency when we have 15 concurrent calls while trying to dial other numbers for waiting agents. If we keep it under 10 we see no issues at all. Our current environment is the following:
Server 2012 R2 x64 6GB Single Processor
Dialogic HMP 3.0 Update 349
SonicWALL NSA 2600
Any assistance is greatly appreciated.