First please forgive that I know nothing about the Dialogic boards I am working with. We have an old (runs on Windows XP...) application that no longer dials out like it should. Nobody is quite sure what happened to it. From what I can trace, test calls seem to get a busy signal instead of an open line.
Environment: Windows XP PC, D/240/JCT-T1, D/480-2T1, DMV600TEP. Avaya (CM) switch.
So far, I managed to find the Dialogic diagnostics, and the boards passed all checks.
We actually have two dialers, not quite identical, and the phone lines we use checked out when we moved them to the other dialer - the other dialer seemed to function fine with them, so I have ruled out the phone lines.
I have found the Dialogic Voice Demo to test if the boards can dial out, but I'm not sure what to do with it. When I open a channel (dxxxB1C1), I get a message "This channel appears to have a digital network frontend. Do you wish to associate a network timeslot with the voice channel?" - and I have no idea whether that is the thing to do or not, so I tell it no (not knowing how to undo it if its the wrong thing, or what parameter it might ask for next), and proceed with a test, that results in an error "Error: Invalid Swithing Handler Bus Mode". I'm not sure if that is because I didn't give it a network timeslot like it asked, or from something else.
Again, forgive my ignorance on this topic. Can anybody help me figure out what is wrong with this machine? Thanks so much...